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Your Data Choices Stay Clear

Our Privacy Policy explains what account, wallet, device and lobby activity data we collect when you use titles such as Oracle Roulette, Fan Tan, Football Studio and Dice.

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CONTACT ROUTES

Reach Us About Your Privacy

Privacy questions should reach the right team, so we give you several contact paths inside the account area and through support.

Account chat Use live chat after signing in when your request involves account data, wallet records or login history. We can see your account status and route the privacy request without asking you to repeat sensitive details.
Email request Send privacy questions to the support email listed in your account area when you need a written trail. State whether you want access, correction, deletion or a copy of eligible personal data.
Wallet query path For Touch 'n Go, GrabPay, Boost dan FPX record questions, choose the wallet topic before sending the request. That helps us separate payment verification logs from general profile data.
DATA CARE

How We Handle Privacy Requests

Our privacy process is built around practical checks, not broad promises. We keep account records in controlled systems, limit staff access by role, and use identity checks before releasing or changing personal…

Data collection

We collect the details needed to create and manage your account, such as contact data, login signals, wallet activity and support messages. Game activity is linked to your account for session accuracy and dispute checks.

Cookie choices

Cookies and similar tools help keep you signed in, remember language choices and detect errors in lobby pages. You can adjust browser settings, though some account features may not work as expected without key cookies.

Account security

We use session checks, device signals and access logs to reduce account misuse. If we see unusual access patterns, we may ask you to confirm ownership before showing records or processing privacy changes.

Retention periods

We keep personal data only for as long as needed for account operation, dispute handling, legal duties and wallet record checks. After that, we delete or anonymise records where our systems allow it.

Sharing limits

We share limited data with processors such as payment, hosting, analytics and support service providers. They receive only what is needed for their task, and they must protect the records they handle for us.

Change requests

You can ask us to correct wrong profile details, update contact records or remove eligible personal data. Some records may stay longer if required for wallet reconciliation, security checks or legal duties.

Answers About Your Data Rights

These answers explain how our Privacy Policy works when you ask about personal data, cookies, account access, payment records or contact channels. They are written for your day-to-day account use, but your rights and our duties may vary by local law. Where local law permits access to the platform, we apply the relevant privacy process to your account request.

We collect account details, contact data, login history, device signals, wallet records, cookie data and support messages. We also keep activity records needed to settle account questions, verify wallet requests and protect access.

Wallet records help us match transfers to your account, confirm payment status and answer account disputes. We keep only the records needed for reconciliation, support checks, security monitoring and legal duties.

Yes. Contact us through account chat or the support email and ask for access to eligible personal data. We may verify your identity before sending any record linked to your account.

Send a correction request through the account area or support email. Tell us which field is wrong, provide the updated detail, and complete any ownership check we need before making the change.

You can request deletion of eligible personal data. Some records may need to remain for account security, wallet reconciliation, dispute handling or legal duties before they can be deleted or anonymised.

Cookies help maintain your session, remember settings and detect page errors. You can manage cookies through your browser, but disabling key cookies may affect login, wallet flow and account security checks.

Use live chat after signing in for account-linked privacy requests, or send an email through the support address shown in your account area. Include your registered contact detail for faster matching.

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